Refund - Exchange Policy

14 Day Refund – 30 Day Exchange with Receipt Only. 20% Re-Stocking Fee on All Open-Box items.

Shipping Charges (to and from) and Delivery / Set Up Fees are Non-Refundable.

Sales are Final on Display, Discontinued, Out of Box, and Special Order items. All “Special Order Sales” via the internet and/or our retail showrooms that are not normally in stock and are special order such as commercial equipment are final and shall not be eligible for a refund or credit due to the additional costs involved in ordering and/or stocking such items. All policies stated herein apply to both internet and in-store sales.



Cancellations

Orders may be canceled without penalty up until the time they are packaged for shipment. Special Order Sales are final and therefore can not be cancelled once ordered. Please call 425-283-0531 to speak with our customer service department or email us at Support@TheFitnessOutlet to cancel your order.

Completed shipments (shipments that have left our warehouse) that are canceled are subject to a 50% re-stocking fee of the actual purchase price or the cost of the shipping charges plus 20% - which ever is less.

Please note that there may be certain orders that we are unable to accept and we must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include but are not limited to: Insufficient availability, inaccuracies or errors in product or pricing information, product not available for sale outside dealer’s territory, or problems identified by our credit and fraud avoidance personnel. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.



Break-In Issues

On very rare occasions, a product will require service adjustments upon receipt of the product or during the initial month(s) of ownership during the "break-in" period. The Fitness Outlet agrees to provide unlimited FREE in-home service for up to one full year to rectify any such service issues on ALL products that include a manufacturer's in-home labor warranty. If parts are required, The Fitness Outlet will ship replacement parts to customer FREE of charge.



Returns

Customer should call customer service and receive a RA # before shipping unit back. Product must be in "like new" condition and shipped back in its original shipping carton and packing materials or it will not be accepted. Customer is responsible for making the return shipping arrangements and must cover the cost of shipping both ways and insurance. Customers that qualified for Free Freight will be charged the cost incurred by The Fitness Outlet for shipping. We can not accept any returns that have not been assigned a RA # prior to shipment. Upon satisfactory completion of these terms, we will issue a refund of the purchase price, less the actual cost of original shipping and re-stocking fee, within approximately 10-14 business days.