Shipping

We have made shipping easy for you while making sure you get the best possible price. The Fitness Outlet ships via the US Post Office (First Class and Priority Mail), UPS, FedEx and Common Carrier curbside delivery. Choice of carrier will be made based on the size and weight of your order.

All items in our online store include shipping to the 48 contiguous U.S. states, unless otherwise noted. Address must be accessible to semi-trailer truck for non-UPS size shipments.

If you require expedited shipping (Next Day Air or Second Day Air), please call customer service to arrange for special delivery.

We cannot ship to P.O. boxes or military addresses (APO / FPO). A large number of the products we sell cannot be shipped via the US Post Office.





Free Shipping



All items over $599 qualify for Free Shipping except for: Dumbbells, Weight Plates & Commercial Strength Equipment. Call us at 866-883-4863 for more information.

Items that qualify for Free Shipping are shipped via the Common Carrier Delivery Method (See Common Carrier Delivery Method for more details).

Delivery services requested by customer in addition to standard common carrier delivery services (curbside drop-off) will be paid by the customer, including but not limited to:

Redelivery, inside delivery, special trucks, wait times, lift-gate service, change of delivery address, and missed appointments may require additional delivery charges in which case customer is responsible to pay those charges.

In rare situations, some areas may be considered undeliverable or have additional shipping charges. Also, for larger items, your delivery address must be accessible by a semi-trailer truck. Please call 866-883-4863 if you would like us to arrange inside delivery and professional set-up of your equipment with a local service provider.

Additional shipping charges will apply to residents outside of the 48 contiguous states.





Common Carrier Delivery



(Most items weighing over 120 LBS ship via common carrier truck)

If your order includes items that are to be shipped via common carrier, the delivery company will contact you to set up a delivery date. Residential customers must be home to sign for truck shipments. This delivery method is curbside only and not inside your home. If you are unable to be home, the day of delivery, then pick-up at the carrier's local terminal may be necessary. Customer is responsible to keep their delivery appointment.

Delivery services requested by customer in addition to standard delivery services will be paid by the customer, including but not limited to: redelivery, inside delivery, special trucks, wait times, lift-gate service, change of delivery address, etc. Missed appointments may require additional delivery charges in which case customer is responsible to pay those charges.

The Fitness Outlet will not accept returns or cancellations due to delays in delivery by freight carriers. Although we use the largest and most well known carriers, we are not responsible for delays in transit, carrier employee conduct, missed delivery appointments or damages to the customer's premises.







Optional Lift-Gate Service ($45)



The delivery truck will come equipped with a hydraulic lift gate that will lower your shipment to the ground. This service is not included with items that qualify for Free Shipping. There are additional charges for this delivery option. Please call for additional information and pricing.







Optional Inside Delivery Service ($65)



The delivery personnel will unload the product from the delivery truck and bring it in to the closest threshold of your home or office. This could be the garage or front door. This service does not include bringing the shipment to a room inside the house or stairs.





Optional Inside Delivery / Assembly & Installation Services



We have a couple of different options for in home installation. We still do free common carrier delivery but if you wish to have your item set up in your home or business, additional charges apply based on the method you choose.







Standard Installation ($129 - $399):



We will make all arrangements on your behalf and we will pay the installers directly for this service. In addition, we will do our best to have the installation done as soon as possible but it may take 2-5 days after the delivery of your product to have the installation completed. This local installation company will bring the product in from your garage or storage and complete all assembly and packing removal in the room of your choice. The room of your choice cannot involve more than one flight of stairs. In the event that your assembly and delivery does not fit the criteria above, it still may be possible for the assembly to be completed, but additional charges will apply.

The above pricing is for one piece of cardio equipment and does not include stairs. Please call us at: 866-883-4863 or email us at Support@TheFitnessOutlet for multiple items, upstairs delivery and/or weight machine assembly pricing.





International Shipping



For shipments to countries other than USA, the following rules and restrictions apply:

All international orders are subject to a $75 minimum product cost (before shipping charges are added).

It is the customers' responsibility to research applicable duties and taxes of all items purchased in their respective countries. Canadian customers must pay their local Canadian duties to receive shipment and arrange final broker to their destination.

Prepayment is required. Payment must be by credit card, wire transfer, US, or International Money Order.

Please note, not all products are available for shipping outside of the United States.





Delivery Dates



All shipping and delivery quotes are "approximate" lead times. We cannot fully guarantee delivery dates as we utilize the services of reputable independent freight companies and occasionally there may be brief transit delays, on rare occurrences misplaced merchandise or an occasional back order.





Damaged Shipment



Please be sure to note any damage or shortage on the delivery receipt before signing for a shipment. Title of goods passes to the purchaser when a shipment is accepted for transportation by the carrier. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it.

For items shipped already assembled, open all cartons immediately while the driver is present. Do not discard the cartons until you know the contents are in good condition. Please contact us immediately if the item is an assembled piece or if the damage involves a part that can't be replaced.

Occasionally, a product may be scratched or damaged during shipping. Customers should accept the product and note any visible damage to the freight delivery receipt. Since parts are interchangeable, The Fitness Outlet will replace any damaged part with a factory original new part when freight delivery receipt is properly noted. Customer should adhere to freight carriers’ freight claim protocol and cooperate with such policies to facilitate the processing of the claim.

Should labor be required to change a part, customer will receive FREE in-home service. If physical product damage is not seen until opening the carton, customer should contact freight carrier immediately within 48 hours, and request a "concealed freight damage inspection."

If a customer relocates a product to a different location than the delivery address on the bill of lading, prior to a "concealed freight damage inspection," the freight company will not accept responsibility for freight damage and customer shall nullify their rights to a freight damage claim.If customer refuses delivery due to excessive freight damage, The Fitness Outlet shall have the right to re-ship the identical product at no additional cost to customer, using the same or a different carrier at The Fitness Outlet’s discretion.

On rare instances, wrong items may be shipped unintentionally, as a courtesy; we agree to re-ship the correct item at no cost to customer. Customers agree to abide by such terms.





Undeliverable or Refused Shipments



Completed shipments (shipments that have left our warehouse) that are undeliverable or refused will be charged a restocking fee of 50% of the actual purchase price or the cost of the shipping charges plus 20% - whichever is less.