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What to Expect When You're Expecting

Please review the important information below to ensure proper delivery of your item(s)

Please note Fitness Outlet is not affiliated with the freight carrier

For information regarding Assembly Services, please click here (the freight carrier is not the assembly company)

Delivery Appointment

  • The Freight Carrier will call you to schedule a delivery appointment.  An appointment is required to receive your item(s)
  • Please note  The Fitness Outlet is not affiliated with the freight carrier
  • Delivery times cannot be arranged by Fitness Outlet on behalf of the customer
  • Delivery can only be arranged once the shipment arrives at the loca terminal in your area 
  • Should you not be available during the arranged delivery time, you will be responsible for any additional charges for redelivery and/or storage fees as charged by the freight carrier

 Receiving Your Item

  • Free Standard Delivery is curbside
  • You must be present when the item is delivered to sign for it or have someone receive it for you
  • The freight carrier will not assist in transporting items inside your home or up/down steps.  The freight carrier is not the assembly company
  • Additional Delivery Services are available and highly recommended:
    • Liftgate ($45)  bringing the item off the truck via hydraulic lift
    • Threshold Delivery ($85, includes liftgate) Up to the first threshold of your residence, such as garage, or front/back door.  No stairs or inner rooms.  For liability reasons, delivery personnel cannot come into your residence


  • While the driver is still present, inspect the box on the outside for any damage

Small Damage (crushed, torn, or holes in box)

  • If any of the above is visible, please DO NOT refuse shipment but make sure to note on the delivery receipt  DAMAGED
  • Make sure the driver checks the box on the Delivery Receipt indicating DAMAGED

>  Major Damage on outside of box or damage to the actual product (not just the box), please REFUSE THE DELIVERY

Unbox and Inspect

  • If your product is damaged, please contact us immediately
  • After unboxing the item, do not discard the box and packaging until you are certain there is no damage
  • In the case a replacement item is necessary and is sent out, you must repackage the damaged product in order for the freight carrier to collect while delivering the new replacement item

*Shipping charges to Hawaii calculated at time of checkout are estimates only and are subject to change.  Additional Fees may apply.

Please do not hesitate to give us a shout with any questions - we are here to assist you.
Thank you for your purchase!  We are sincerely grateful for your business.

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