Curbside Delivery
Freight shipments come with curbside delivery. This means the freight company is not responsible for carrying the product into the building, unloading the package from the truck, or assembling your purchase. For heavier items, we recommend you have the appropriate assistance available at the time of delivery. The freight company will notify you by phone to schedule a delivery date and time window. Typically, there will be a four-hour time frame for the delivery and someone must be home for the item to be delivered. Shipping times may vary depending on the product.
Additional Delivery Services to Consider:
Lift Gate $65
The delivery truck will come equipped with a hydraulic lift gate that will lower your shipment to the ground. This service is not included with orders that qualify for Free Shipping. There are additional charges for this delivery option. Click here to add Lift Gate.
Inside Delivery $109
The delivery personnel will unload the product from the delivery truck and bring it to the closest threshold of your home or office. This could be inside the garage or up to your front door. This service does not include bringing the shipment to a room inside the house or up/down stairs. Click here to add Threshold Delivery.
Before you receive your order:
It is the customer's responsibility to be prepared to accept all shipments once the delivery appointment is scheduled. This includes but is not limited to:
- Have the appropriate people to help unload your freight if you have ordered curbside or back of truck shipping. This will ensure that you do not require a re-delivery.
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Being sure that a freight truck can reach your location.
If shipping company is unable to contact the customer to schedule a delivery appointment (we will make every attempt to contact you via phone and email) - storage fees will be applied for 3 days, after 3 days of being unable to reach the customer for delivery, we will instruct the shipping company to ship back the products to the manufacturer in order to avoid further storage fees. The customer is responsible for shipping fee both ways, restocking fee, and storage fee. Some products do require assembly and assembly is the customer's responsibility unless the customer orders a White Glove Delivery Service.
Missed appointments may require additional re-delivery charges, in which case the customer is responsible for paying those charges.
Box Count
Frequently, deliveries will include more than one box which will arrive on a pallet. When the delivery arrives, be sure to cross check the number of boxes on the pallet with the number of boxes listed on the delivery receipt. If the number of boxes present does not align with the number of boxes listed on the delivery receipt, please be sure to notify your driver and to note the discrepancy on your delivery receipt.
Damaged Shipments
Fitness Outlet wants to ensure that you get your product in the same condition you intended to receive. In order to do this, it is important to follow the instructions and report damage to the driver and Fitness Outlet properly. These policies are in place so that the shipping company can be held responsible in the rare case that an item is damaged in shipping and to ensure that you receive a repair or replacement at no additional cost should damage occur.
Inspect all packages before signing the delivery receipt. If damage of any sort has occurred be sure that the driver has noted "damaged" on all copies of the delivery receipt BEFORE SIGNING FOR YOUR SHIPMENT. This includes but is not limited to damage to the carton or merchandise. Failure to notate damages will result in the forfeiture of your right to claim damages and have your order replaced or repaired at no charge.
Any shipping damage must be reported to Fitness Outlet within 1 business day(s) of receiving your shipment. Photos demonstrating the extent of the damage are required and must be received within 5 days of the damage being reported. This enables us to make sure your claim is taken care of successfully and you are not liable for the cost of a repair or replacement.
Please do not refuse a shipment unless it is completely destroyed and damage has been noted on all copies of the delivery receipt. In most cases a part can be replaced and we often allow the customer to use the damaged item until a replacement arrives.
If you have any questions regarding what to do, please contact us before you sign for or refuse any package.
Recording Evidence
DO NOT SIGN FOR ANY SHIPMENT WITHOUT INSPECTING THE ITEM. IF THERE IS DAMAGE IT MUST BE NOTATED ON ALL DELIVERY PAPERWORK TO BE ELIGIBLE FOR REPLACEMENT OR REPAIR.
If there is damage inside, refuse that particular package and submit a photo to Fitness Outlet at orders@thefitnessoutlet.com. In your email, please include your name, phone number, order number, number of boxes received, description of product condition, any additional comments, and ANY photos of the damage.
Shipment Receipt
If your shipment has arrived with all boxes accounted for and no damages, you can sign for your shipment. Signing the Proof of Delivery will be requested by the driver. If you do not note that there is possible, or even specific damage at the time the POD is signed, a claim cannot be filed and any damages will be your responsibility. Due to shipping company policies, this is true no matter the circumstance of the delivery, including driver's rushing, large packages, lack of help or damage that is concealed in the package. Signing the POD free and clear without noting damage means that you have confirmed that you have received your order in PERFECT condition.
