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Terms and Conditions

Terms and Conditions

Lowest Price Guarantee

Many manufacturers institute MAP (Minimum Advertised Price) pricing restrictions. This means that we are not always able to advertise our lowest prices for products on our website. This does not necessarily mean we can't sell them below those prices, we are just unable to advertise below those restrictions. To ensure you are getting the lowest prices, give us a call at 1-866-883-4863 or come in to one of our store locations! 

We constantly compare our prices to our competitors to make sure we are selling for less. The Fitness Outlet strives to ensure you are purchasing our products at the lowest possible price. However if you find a lower price on any item we sell we offer a 110% Lowest Price Guarantee.

a) If you find the same item with a lower advertised price we will match 110% of the difference between our price and the lower price. Call us prior to placing your order at 1-866-883-4863 or email us at Sales@TheFitnessOutlet

b) If you find the same item with a lower advertised price after placing your order, we will issue a store credit for the difference between the delivered price and our price. You must contact us within 7 days after placing your order.

c) You will be asked to provide proof of the lower price (web page, written quote, etc.) Price Protection / Price Matching not available on items purchased using 6, 12, or 18 Month Financing.

d) We can only match prices with authorized dealers. Authorized Dealers need to be listed on the manufacturer’s official website as an official vendor. We do not match prices for discontinued models or for "open box" items such as display models. Prices must be from an established catalog and/or on-line sellers offering merchandise for a set price (no auction sites like eBay®), as determined at the discretion of The Fitness Outlet.

e) Price comparison applies to the total cost of the merchandise price plus shipping and delivery charges. This means that if there are additional charges for shipping from the seller, they must be factored in to the cost.

Additional Details:

  • The credit applies to no more than two identical products per customer.
  • The comparison does not include any special offers such as quantity discounts, coupons, discount membership clubs or rebates.


Refund / Returns - Exchange Policy

We, at The Fitness Outlet®, stand behind all of the products we sell.

We are proud of our reputation as the industry leader in AFTER-SALE customer service. Our customer-service professionals are always happy to deal directly with manufacturers on your behalf to help resolve any question about warranty coverage.

All new products purchased through TheFitnessOutlet.com include a 30 Day Return Guarantee. The product must be returned in the original packaging and may be subject to a 15% restocking fee.

Shipping Charges and Delivery / Set Up Fees are Non-Refundable.

Customer should call customer service and receive a RA # before shipping unit back. Product must be in "like new" condition and shipped back in its original shipping carton and packing materials or it will not be accepted. Customer is responsible for making the return shipping arrangements and must cover the cost of shipping both ways and insurance. Customers that qualified for Free Freight will be charged the cost incurred by The Fitness Outlet for shipping. We can not accept any returns that have not been assigned a RA # prior to shipment. Upon satisfactory completion of these terms, we will issue a refund of the purchase price, less the actual cost of original shipping and re-stocking fee, within approximately 10-14 business days.

Sales are Final on Display, Discontinued, Out of Box, and Special Order items. All “Special Order Sales” via the internet and/or our retail showrooms that are not normally in stock and are special order such as commercial equipment are final and shall not be eligible for a refund or credit due to the additional costs involved in ordering and/or stocking such items. All policies stated herein apply to both internet and in-store sales.


Sales Tax

California and Washington residents are subject to local sales tax. We do not charge or collect sales tax for all residents living outside of Washington and California. International customers may be subject to taxes payable to your own country upon receiving the package, but we do not collect or know what the amount of these taxes are. Check with your country's tax authority.

Customer Has A Limited License To Use The Fitness Outlet's Website

Accordingly, no right or title in The Fitness Outlet website pages and materials contained in the website is conveyed to Customer. Any copying, alteration, distribution, transmission, performance, display, or otherwise unauthorized use of The Fitness Outlet website pages and materials contained in the website without the express consent of The Fitness Outlet is strictly prohibited. 

Forum Selection

Any transaction between The Fitness Outlet and Customer are governed by the laws of the State of Washington. Customer consents to the jurisdiction of the King County courts should a dispute or claim arise out of any sale by The Fitness Outlet to Customer, or any transaction between The Fitness Outlet and Customer.

Limitation Of Liability

Customer understands and recognizes that The Fitness Outlet disclaims all warranties, express or implies, including the Implied warranties of Merchantability and Fitness for Particular Purpose. In addition, Customer acknowledges that all warranties, express and/or implied, are excluded from any transaction between The Fitness Outlet and Customer and shall not apply to the merchandise sold by The Fitness Outlet. Neither shall The Fitness Outlet be liable for any consequential damages.

Website Content - Order Acceptance

Pricing, specifications, availability and terms of offers may change without notice. Taxes and shipping charges are extra, and may vary.

Please note that there may be certain orders that we are unable to accept and we must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include but are not limited to: Insufficient availability, inaccuracies or errors in product or pricing information, product not available for sale outside dealer’s territory, or problems identified by our credit and fraud avoidance personnel. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.


Privacy Policy

Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as
your IP address and information related to your visit when you browse our store. For example, this
might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:
● remember who you are after you log in so that you do not need to authenticate at each
● monitor if our website is running with the high performance we are dedicated to
● let you browse between products without having to start back from the home page at
each click;
● remember if you put something in your shopping cart before you decide to checkout; and
● control that your data is processed securely.
We call the information mentioned above “essential information” and we collect it through the
use of cookies. Cookies are small text files that most websites uses. A website places cookies in the
web browser and then reads the information collected through the cookies every time the user
performs an action. We use cookies. Without enabling this mechanism and this kind of cookies
(first-party cookies), we could not provide you with the smooth experience that you expect while
you are navigating.
   Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully
process your order and ship the merchandise you selected, we need your personal data such as
your first and last name, your email address and your shipping and billing address. We also use
your contact and order information to send you communication related to the processing of your
order. We will ask you to provide this information in our “checkout page” before letting you
finalize your purchase with the payment.
You can sign up for an account if you’d like. This will make us happy because it confirms your
interest in our store. It should also make you happy because we will remember your information
and, when you decide to buy our products, you do not have to provide all of your information over
again -- you just have to log-in. Before registering your account, we will ask you to expressly
provide your consent to this privacy policy. Only if you give us your consent, we will open your
account. We also you the possibility to easily withdraw your consent and delete your account. Just
connect with us at info@thefitnessoutlet.com.
  Partial Purchases
If you have started to buy one of our products, but have not completed the purchase, you may
have provided partial information, such as your email. In that case, we might send you an email to
remind you about your interest. If you are not comfortable in receiving further emails of this kind,
we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop
sending you these communications right away.
If you have completed a purchase, we will send you an email to ask you to review the product you
bought. We want to be sure that whether you love your purchase or have a complaint, you can
share your opinion with other customers.
We also use some specific information related to your visit, such as the timestamp of your visit, the
page or the product you viewed, where you are coming from (if you came to our store because you
clicked on an advertisement or you just opened our direct link). This is very similar to the
“essential information,” but we use it to provide you with a personalized experience. The
information on your visit provides us with insights on your interests and allows us to send you
relevant communications. We capture this information through cookies, called a "beacon," that
we allow you to block.
How do we process your information?
We use an external provider to run our store: BigCommerce is based in the US and
is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class
service and data protection. You can check its participation in the Privacy Shield​ here:​ on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.
Through BigCommerce, we also use other, highly specialized external providers to provide the
most competitive services. For example: GoDaddy.com
● Payment:​
Our store is PCI-DSS compliant (a very strict industry standard with
requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. AmazonPay, ApplePay and Converge    
● Shipping: ​We integrate with shipping companies such as UPS to fulfill your orders.
Partnering with highly specialized external companies allows us to focus on what we do best:
selling great products.
 How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the
Member State where you are located, you have specific rights that we are honored to enforce
without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on
your account page or if you do not have an account with us, please reach out to us, at the contact
details at the bottom of this page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security
investigation. Most importantly, we have specific obligations for fraud detection and tax reasons.
Therefore, we might need to retain certain data even if you ask to delete it.​ 
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal
Who can you reach out to for privacy matters?
You can contact our Data Privacy Department at info@thefitnessoutlet.com
Do you need to lodge a complaint?
If you have any privacy complaint, you have the right to lodge a complaint with our supervisory
authority at info@thefitnessoutlet.com
Any update?
If we update our Privacy Policy to reflect a change or improvement of our services or a new legal
obligation, we will publish the new version on our website.

Third Party Affiliates

All linked sites, affiliate sites, and advertisement partners are expected to respect the rights of The Fitness Outlet members and visitors. These parties, however, are responsible for maintaining and enforcing their own privacy policies. In addition, they may engage in their own forms of data collection. When visiting TheFitnessOutlet.com, you may click on a link or otherwise view content created by one of our third party affiliates or partners. In addition, you may be invited to access Web sites, information, features, sweepstakes, or contests that are offered by third parties. In these cases, you are responsible for checking the privacy policies of the third parties to ensure you agree to the terms.

When used on our site, our affiliates and partners may utilize technology such as cookies in order to identify the preferences of our visitors or to gain information about them. This includes technology allowing the third party to determine whether or not you have already viewed a particular advertisement. The Fitness Outlet, is not responsible, nor do we control, the technology used by these third parties. In addition, we are not responsible for monitoring the information that is collected or how it is used by third party associates.

Any information that you voluntarily disclose in chat areas or on message boards is also viewable by the public. As such, it may be collected by third parties without the knowledge of The Fitness Outlet. The Fitness Outlet cannot control this collection of information and is not responsible for how it is used. As a result of information being collected from these public forums, you may receive unsolicited messages from third parties.

Privacy Policy Changes:

The Fitness Outlet reserves the right to make changes to our privacy policy at any time. Any changes will be posted to this page, which should be checked periodically. Any visitors or members choosing to use the site after the changes to the privacy policy have been made are agreeing to the new terms within. Any information that was collected prior to the policy change will adhere to the policies that were in place at the time the information was originally collected.


Customer Consents To The Fitness Outlet's Terms And Conditions Of Use

The Fitness Outlet reserves the absolute right, at any time, to modify or update it's website, www.TheFitnessOutlet.com, without the obligation to inform customer. This right includes, but is not limited to the modification or update of The Fitness Outlet shipping and return policies, as well as these terms and conditions. 
All pages and materials contained in www.TheFitnessOutlet.com are copyrighted. These copyrighted pages and materials include, but are not limited to images, artwork, logos, text, copy, and HTML code.



How to Contact Us:

If you need to contact us, please feel free to utilize our simple contact form.





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