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Terms and Conditions

Terms and Conditions

Lowest Price Guarantee

Many manufacturers institute MAP (Minimum Advertised Price) pricing restrictions. This means that we are not always able to advertise our lowest prices for products on our website. This does not necessarily mean we can't sell them below those prices, we are just unable to advertise below those restrictions. To ensure you are getting the lowest prices, give us a call at 1-866-883-4863 or come in to one of our store locations! 

We constantly compare our prices to our competitors to make sure we are selling for less. The Fitness Outlet strives to ensure you are purchasing our products at the lowest possible price. However if you find a lower price on any item we sell we offer a 110% Lowest Price Guarantee.

a) If you find the same item with a lower advertised price we will match 110% of the difference between our price and the lower price. Call us prior to placing your order at 1-866-883-4863 or email us at Sales@TheFitnessOutlet

b) If you find the same item with a lower advertised price after placing your order, we will issue a store credit for the difference between the delivered price and our price. You must contact us within 7 days after placing your order.

c) You will be asked to provide proof of the lower price (web page, written quote, etc.) Price Protection / Price Matching not available on items purchased using 6, 12, or 18 Month Financing.

d) We can only match prices with authorized dealers. Authorized Dealers need to be listed on the manufacturer’s official website as an official vendor. We do not match prices for discontinued models or for "open box" items such as display models. Prices must be from an established catalog and/or on-line sellers offering merchandise for a set price (no auction sites like eBay®), as determined at the discretion of The Fitness Outlet.

e) Price comparison applies to the total cost of the merchandise price plus shipping and delivery charges. This means that if there are additional charges for shipping from the seller, they must be factored in to the cost.

Additional Details:

  • The credit applies to no more than two identical products per customer.
  • The comparison does not include any special offers such as quantity discounts, coupons, discount membership clubs or rebates.


Customer Consents To The Fitness Outlet's Terms And Conditions Of Use

The Fitness Outlet reserves the absolute right, at any time, to modify or update it's website, www.TheFitnessOutlet.com, without the obligation to inform customer. This right includes, but is not limited to the modification or update of The Fitness Outlet shipping and return policies, as well as these terms and conditions. 
All pages and materials contained in www.TheFitnessOutlet.com are copyrighted. These copyrighted pages and materials include, but are not limited to images, artwork, logos, text, copy, and HTML code.

Sales Tax

California and Washington residents are subject to local sales tax. We do not charge or collect sales tax for all residents living outside of Washington and California. International customers may be subject to taxes payable to your own country upon receiving the package, but we do not collect or know what the amount of these taxes are. Check with your country's tax authority.

Customer Has A Limited License To Use The Fitness Outlet's Website

Accordingly, no right or title in The Fitness Outlet website pages and materials contained in the website is conveyed to Customer. Any copying, alteration, distribution, transmission, performance, display, or otherwise unauthorized use of The Fitness Outlet website pages and materials contained in the website without the express consent of The Fitness Outlet is strictly prohibited. 

Forum Selection

Any transaction between The Fitness Outlet and Customer are governed by the laws of the State of Washington. Customer consents to the jurisdiction of the King County courts should a dispute or claim arise out of any sale by The Fitness Outlet to Customer, or any transaction between The Fitness Outlet and Customer.

Limitation Of Liability

Customer understands and recognizes that The Fitness Outlet disclaims all warranties, express or implies, including the Implied warranties of Merchantability and Fitness for Particular Purpose. In addition, Customer acknowledges that all warranties, express and/or implied, are excluded from any transaction between The Fitness Outlet and Customer and shall not apply to the merchandise sold by The Fitness Outlet. Neither shall The Fitness Outlet be liable for any consequential damages.

Website Content - Order Acceptance

Pricing, specifications, availability and terms of offers may change without notice. Taxes and shipping charges are extra, and may vary.

Please note that there may be certain orders that we are unable to accept and we must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include but are not limited to: Insufficient availability, inaccuracies or errors in product or pricing information, product not available for sale outside dealer’s territory, or problems identified by our credit and fraud avoidance personnel. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.


Privacy Policy


Our Commitment To Your Privacy:

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

The information we collect is intended to help improve your experience as you visit our site by providing you with content and advertisements that are individualized to your unique needs. At the same time, The Fitness Outlet puts a high priority on your privacy and never shares the information gathered.

Much of the information we collect is called Aggregated Information, which means it is general data about those that visit our site. None of this information can identify you personally. Yet, we can use it in many ways in order to improve our site. For example, we can determine which pages are visited the most often or which features we offer seem to be most inviting to our visitors. Still, none of your personal information is shared and we never pass on your email address, or any other contact information, to others.

Any personal information that we gather when you complete one of our online forms is used simply to communicate with you about site offerings and other important information, such as our Terms of Service. It may also be used to help us troubleshoot problems with the site, to perform routine site administration tasks, to administer contests and sweepstakes, and to process e-commerce transactions.

Certain third party organizations, such as those that provide technical support to our site, may have access to your information. In addition, we may partner, merge, or sell the company to another company. In this case, your information may be shared as it is among the assets associated with the site. We do, however, only use your information as permitted by law. As such, your information may be shared if we are court ordered to provide site information or if we are otherwise required by law to disclose information about site visitors. This includes assisting in the enforcement of laws. We are under no obligation to provide you with notification if we share your information as required by law.

Third Party Affiliates:

All linked sites, affiliate sites, and advertisement partners are expected to respect the rights of The Fitness Outlet members and visitors. These parties, however, are responsible for maintaining and enforcing their own privacy policies. In addition, they may engage in their own forms of data collection. When visiting TheFitnessOutlet.com, you may click on a link or otherwise view content created by one of our third party affiliates or partners. In addition, you may be invited to access Web sites, information, features, sweepstakes, or contests that are offered by third parties. In these cases, you are responsible for checking the privacy policies of the third parties to ensure you agree to the terms.

When used on our site, our affiliates and partners may utilize technology such as cookies in order to identify the preferences of our visitors or to gain information about them. This includes technology allowing the third party to determine whether or not you have already viewed a particular advertisement. The Fitness Outlet, is not responsible, nor do we control, the technology used by these third parties. In addition, we are not responsible for monitoring the information that is collected or how it is used by third party associates.

Any information that you voluntarily disclose in chat areas or on message boards is also viewable by the public. As such, it may be collected by third parties without the knowledge of The Fitness Outlet. The Fitness Outlet cannot control this collection of information and is not responsible for how it is used. As a result of information being collected from these public forums, you may receive unsolicited messages from third parties.

How to Contact Us:

If you need to contact us, please feel free to utilize our simple contact form.

Privacy Policy Changes:

The Fitness Outlet reserves the right to make changes to our privacy policy at any time. Any changes will be posted to this page, which should be checked periodically. Any visitors or members choosing to use the site after the changes to the privacy policy have been made are agreeing to the new terms within. Any information that was collected prior to the policy change will adhere to the policies that were in place at the time the information was originally collected.


Refund / Returns - Exchange Policy

We, at The Fitness Outlet®, stand behind all of the products we sell.

We are proud of our reputation as the industry leader in AFTER-SALE customer service. Our customer-service professionals are always happy to deal directly with manufacturers on your behalf to help resolve any question about warranty coverage.

All new products purchased through TheFitnessOutlet.com include a 30 Day Return Guarantee. The product must be returned in the original packaging and may be subject to a 15% restocking fee.

Shipping Charges and Delivery / Set Up Fees are Non-Refundable.

Customer should call customer service and receive a RA # before shipping unit back. Product must be in "like new" condition and shipped back in its original shipping carton and packing materials or it will not be accepted. Customer is responsible for making the return shipping arrangements and must cover the cost of shipping both ways and insurance. Customers that qualified for Free Freight will be charged the cost incurred by The Fitness Outlet for shipping. We can not accept any returns that have not been assigned a RA # prior to shipment. Upon satisfactory completion of these terms, we will issue a refund of the purchase price, less the actual cost of original shipping and re-stocking fee, within approximately 10-14 business days.

Sales are Final on Display, Discontinued, Out of Box, and Special Order items. All “Special Order Sales” via the internet and/or our retail showrooms that are not normally in stock and are special order such as commercial equipment are final and shall not be eligible for a refund or credit due to the additional costs involved in ordering and/or stocking such items. All policies stated herein apply to both internet and in-store sales.


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